Under broad direction, oversee the infrastructure and network operation, responding appropriately to alerts and events. Oversee incident resolution, ensuring appropriate response to escalations. Coordinate infrastructure repairs, including directing remote activities to ensure continuity for service delivery. Review root cause analysis documentation to address performance management and incident correlation issues. Provide data center support where appropriate. Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues. Provide incident notification to Government representatives. Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays.
10+ years of experience required.
Possess at least two of the following: CISCO Certified Network Professional (CCNP), CISCO Certified Design Professional (CCDP), or a Microsoft Certified Technology Specialist (MCTS) certification. Certified in accordance with DODD 8570.1 Information Assurance Technician III.
|Job Category||IT Support, Network Operations, Programming|